WHAT IS 'STREAMING'?
Think of it as a virtual movie rental. You purchase a ticket online, and then view the film on your computer, or on your TV by connecting it to your computer, either with an HDMI cable or digitally (see below).
HOW DO I STREAM TO MY TV?
The easiest way to get content from your computer to your TV is with an HDMI cable. Simply connect your computer to your TV with the cable and you are set!
WHAT DO I DO IF I HAVE A BILLING/VIEWING PROBLEM?
Every streaming film we offer will be available through the individual distributor’s websites and streaming services. You’ll be taken to their website to purchase and watch the film, but a portion of your ticket will help support the Rose. You will be sent an email after your purchase with a streaming link for the film.
Technical questions should be directed to the support team for the streaming platform, generally by following the Help or Support link on the screening room page. Once you move off the Rose site we unfortunately cannot assist you with technical issues. For non-technical questions, contact email@example.com.
Here's quick reference for each distributor's support teams:
firstname.lastname@example.org or message them on Twitter
Buying/Rental Issues Info Page
General Help Page
or click the "Need Help" button on the bottom right of the screaning room page.
General Help Page (includes a link to contact support)
HOW DO I WATCH ON MY SMART TV?
It depends on the Smart TV you have, there are several options:
-You can cast a video from your computer or smart device (phone, iPad) using the following steps
-Open the movie on your device (computer or phone)
-At the bottom right of the screen you should see the casting icon.
-If you don’t see that icon and you’re casting from a computer in the Chrome browser, you can open the menu in the upper right corner of the window (or the View menu) and select “Cast”.
-Once you select that button, it should give you the option to select a nearby device, so you’d then select your Chromecast. If you don’t see your Chromecast, make sure both devices are on the same wireless network
-Find more info on the Chromecast website.
-Use AirPlay! Here is how to do it:
-Open the movie on your iPhone or iPad.
-At the bottom right of the video window you should see the AirPlay icon.
-Once you tap the icon, select “Apple TV” from the list of devices
-For more info visit the Airplay website.
-You can cast a video from your computer or device (phone, ipad, etc) using the following steps:
-Open the movie on your device.
-At the bottom right of the screen you should see the casting icon. It looks like this:
-Once you select that button, it should give you the option to select a nearby device, so you’d then select your Roku/Chromecast.
-If you don’t see your Roku/Chromecast, make sure both devices are on the same wireless network. The channel should launch automatically and playback will begin!
Watching from an App on Roku, Apple TV, Amazon Fire, etc.
-Some Smart TVs will let you download Apps from distributors on to your smart TV – then you can sign in to the app and watch the film through the app.
-Learn how to download an App on Roku, Apple TV, Amazon Firestick
Learn how to download particular apps for the following distributors (not all) we are partnering with for our Virtual Screening Rooms:
-ArtMattan screens via Vimeo
(Adapted from our friends at the Nickelodeon Theatre and Pickford Cinema).