If you can't find the answer to your question below, contact firstname.lastname@example.org. We're happy to help.
Do I need to be a member or have a Rose account to stream?
How can I log into my account and see what I've purchased?
I have not received my confirmation email, what should I do?
Why does video playback stall or not play smoothly?
What browser should I use?
How long after a purchase do I have to watch a film?
Can I watch more than once?
I don't live in Port Townsend, can I stream?
When can I begin streaming my films?
How long after my purchase do I have to stream my film?
I am receiving the error message "Your voucher has been redeemed by a different IP address", what do I do?
What are the system requirements for viewing?
Can I watch on my iPhone, iPad or Android device?
Why do I see a black screen if I am watching content with AirPlay on my TV?
Are refunds or exchanges available?